BPI’s First Online Queuing System for Branch Transactions

The Bank of the Philippine Islands (BPI) launched another first in Philippine banking - the BPI Express Assist (BEA) Online. BEA Online is an online branch transaction appointment system built-in to BPI Express Online, the bank's online banking platform. This facility enables customers to choose a time-slot for their branch transactions, making branch banking faster and more convenient. 

BEA Online is an off-shoot of the BPI Express Assist (BEA) terminals installed in the branches. BEA eliminates the need to fill-up paper forms since it now allows branch customers to input their branch transaction details into a touch-screen terminal instead. Upon submission, the transaction details are automatically transmitted to the tellers and customers are issued queue numbers. Rather than waiting in line, customers can just sit down and relax while waiting for their queue numbers to be called. This facility has effectively reduced the customers’ waiting time at the branch.

Likewise, with BEA Online, customers can now choose time-slots for their branch transactions in advance. Customers simply need to log-in to www.bpiexpressonline.com , click on Other Services, and then click on BPI Express Assist Online. After which, they may choose their preferred BPI branch, date, and time for where they will fulfill the transaction, then input their transaction details. Electronic queue numbers will be issued for the Deposit, Withdrawal, Encashment, or Bills Payment transactions they have encoded online.

“Our clients had a better banking experience when we launched BEA last year. This time we are making it even easier for them as BEA goes online. BEA Online will enable our clients to reduce their waiting time at the branch, through the liberty of arriving there when their branch transaction would be fulfilled. We have brought forth this innovation in-line with the bank's objective of making transacting easy for our clients, while also improving the customer traffic flow at the branches,” shares Natividad Alejo, BPI Executive Vice President and Head of Consumer Banking Group.

“We are excited for the benefits that BEA Online provides to BPI clients. We have always envisioned empowering Filipinos to take-charge of their lifestyle by allowing them to put their banking time in perspective and providing them more personal time. This way we continue our thrust in making banking easy for our customers as we give them the opportunity to be first in-line for their banking transactions,” concludes Manuel Tagaza, BPI Senior Vice President and Head of Electronic Channels Group.

Through BEA Online, transacting at the branch is now more convenient. Try it out by registering in or logging-in to BPI Express Online today. Visit www.bpiexpressonline.com  for more details.